Privacy Policy

1. Who we are

Puzzles Living is run by Saranga Accommodation Pvt Ltd, based in Bengaluru, Karnataka, India. Our head office is at No. 23-E, Sri Sai Complex, 1st Floor, S.G. Palya 1st Main, Tavarekere Main Road, Bengaluru, Karnataka 560029.This policy explains what personal information we collect through puzzlesliving.com, why, where it is kept and what you can ask us to do with it.

For any privacy question or request, contact us at sarangaaccommodationpvtltd@gmail.com or call +91 96069 93530.

2. What we collect

When you send an enquiry

The "Request a callback" and "Book a visit" forms ask for your name and mobile number, and optionally your email address, who the room is for, your campus, the house and room type you are interested in, your move-in month and a message. We also record which page and button you used, so we know which house you were looking at.

When you contact us directly

If you call us, email us or message us on WhatsApp, we receive whatever you choose to share. The website's WhatsApp buttons open a message that already names the house you were viewing and ends with a short "Source" line telling us which button you used. You can edit or delete any of it before sending.

When you browse the website

Like any website host, our hosting provider records basic technical information for each visit: your IP address, browser and device type, the pages requested and the time. This is used to keep the site running and secure.

We do not currently use analytics, advertising or tracking tools on this website.

We never collect payment or card details through this website.

3. How we use it

• To reply to your enquiry, call you back and arrange a visit
• To manage your booking and your stay if you become a resident
• To send you updates about your enquiry or booking (no marketing unless you ask for it)
• To keep the website working, secure and easy to use
• To meet our legal obligations

4. Where it is kept and who we share it with

We do not sell, rent or trade your personal information. It is handled only by the services we use to run the site:

• Google (Google Sheets and Gmail). Enquiries sent through the website's forms are saved to a Google Sheet in our Google account, and our team is notified by email. Only Puzzles Living staff can see them.
• Hostinger, which hosts this website, for the technical visit information described above.
• WhatsApp (Meta), if you choose to message us there. WhatsApp's own privacy policy applies to those messages.
• Google Maps, which provides the map on each house page (see section 5).
• Government or legal authorities, only when the law requires it.

These providers may store data on servers outside India. Links to our Instagram and YouTube pages take you to those services, where their own privacy policies apply.

5. Maps on house pages

Each house page shows a Google map of the house's location. The map loads from Google automatically when you view the page, so Google receives your IP address and browser information and may set its own cookies, under Google's privacy policy. The house's address is also shown in text above the map.

6. Cookies and browser storage

The website itself does not set cookies. If you save houses to your shortlist, the list is kept in your own browser's local storage on your device. It is never sent to us, and clearing your browser data removes it.

7. How long we keep it

We keep enquiry details for up to 24 months after your last contact with us, and then delete them, unless you become a resident or the law requires us to keep them longer. Records about residents are kept for as long as the stay and our legal obligations require. You can ask us to delete your information sooner (see section 8).

8. Your rights

Under India's Digital Personal Data Protection Act, 2023, you can ask us to:

• Tell you what personal information we hold about you and how we use it
• Correct, complete or update it
• Delete it, where we no longer need it for the purpose you gave it for or the law does not require us to keep it
• Stop using it, by withdrawing the consent you gave when you sent an enquiry

You can also nominate someone to exercise these rights for you if you are unable to. To make a request or raise a concern, contact us at sarangaaccommodationpvtltd@gmail.com or call +91 96069 93530. We will reply as soon as we can. If you are not satisfied with our reply, you can complain to the Data Protection Board of India.

9. Security

The website is served only over HTTPS, and access to enquiries is limited to our team. No method of sending or storing information online is completely secure, but we take reasonable steps to protect what you share with us.

10. Students under 18

If you are under 18, please ask a parent or guardian to send the enquiry for you, or to agree to it, before you share your details with us.

11. Changes to this policy

When we change how we handle personal information, for example by adding a new tool to the website, we will update this page and its "Last updated" date.