Privacy Policy

1. Who We Are

Puzzles Living is operated by Saranga Accommodation Pvt Ltd, registered in Bengaluru, Karnataka, India. Our registered address is #31, Tavarekere Main Rd, DRC Post, Chikka Adugodi, Venkateshwara Layout, S.G. Palya, Bengaluru, Karnataka 560029.

For any privacy-related queries, contact us at puzzleslivingteams@gmail.com or call +91 9606993530.

2. Information We Collect

We collect information that you voluntarily provide when you:

• Fill out our callback/contact form (name, phone number, email address, preferred location)
• Book a PG stay or schedule a property visit
• Contact us via phone, email, or social media

We also automatically collect:

• Browser type, device type, and operating system
• Pages visited and time spent on the website
• IP address and approximate geographic location
• Referral source (how you found our website)

This data is collected through Google Tag Manager and Google Analytics. No payment information is collected through this website.

3. How We Use Your Information

• To respond to your enquiry and arrange property visits or callbacks
• To process PG bookings and manage your stay
• To send you relevant updates about your booking or property (not marketing, unless you opt in)
• To improve our website, services, and customer experience
• To comply with legal obligations

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your data with:

• Service providers — email delivery (Resend), analytics (Google Analytics), and hosting infrastructure, solely to operate our services
• Legal authorities — if required by law, court order, or government regulation

5. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described above, or as required by law. Enquiry form data is retained for up to 24 months. You may request deletion at any time by contacting us.

6. Cookies

Our website uses cookies through Google Tag Manager for analytics purposes. These cookies help us understand how visitors use our site. You can disable cookies in your browser settings, though some website features may not function optimally.

7. Your Rights

Under applicable Indian data protection law, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Withdraw consent for data processing

To exercise any of these rights, email puzzleslivingteams@gmail.com.

8. Security

We use HTTPS encryption, secure hosting infrastructure, and access controls to protect your personal data. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our services are intended for individuals aged 16 and above. We do not knowingly collect personal information from children under 16.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review this page periodically.